The workshop reads every message. Name the rack (A–D), cite the swatch number if you have one, and say what you need. Replies go out during regular U.S. Eastern Time business hours.
Find your category on the swatch wall — quoting S-04 or S-17 gets a sharper answer than describing the item loosely.
A written reply from the workshop, generally within two business days — messages are answered in the order they reach the bench.
No orders, quotes, financing, or payment requests through this channel — see the Terms of Service.